Frequently asked questions
Where is Highland Engraving located?
Highland Engraving is located in Arvada, Colorado. All engraving is by appointment only, so please contact us at 303-422-2515.
What can you engrave?
We have engraved or marked a large variety of materials such as wood, steel, aluminum, glass, plastic, leather, marble, granite, tile, and even carpet. Please see the section on our equipment for more details.
How is your pricing set?
Pricing on stock pieces includes engraving with images already on file or text only. Custom images that are not engraver ready will have an additional image prep fee. Custom work on a customer supplied piece, may require a custom jig to hold it in the correct position. Jig pricing is based on time and materials to make the jig.
What are your prices?
Stock pricing is listed in the item description. For custom work, art preparation is $25.00 per hour, laser run time is $1.25 per minute, and jigs are based on time and materials to make the jig.
What is considered "Engraver ready art"?
Laser engravers work best with crisp clear images with a resolution of 300ppi (pixels per inch) or better. Most web images are 72ppi or 96ppi, and may need a lot of work to be engraver ready. A tiff format works best for the engraver. Other formats tend to pixelate when engraved, so they will be converted before engraving. Color images will be converted to gray scale. Minimum requirement to be considered engraver ready is tiff format, 300ppi, gray scale image, or black and white line art.
Do you do wholesale or production work?
Yes. Wholesale pricing is available once copy of business license and tax ID have been provided. Large scale production is on a case by case basis. Feel free to contact us for more information.
Forms of payment.
Due to fees and security issues Highland Engraving does not accept credit cards or Paypal. We do accept cash, checks, and money orders.
What about shipping?
Orders are shipped by the cheapest method, (normally US Post Office) unless otherwise requested. We will ship internationally only on prepaid orders.
Where is the buy button?
This is an info only site. Since all of Highland Engraving's products are custom, it is easier to contact us directly so we can make sure you are getting exactly what you want. Variations are allowed on any product, but certain types of changes will change the cost
What is a Coat of Arms?
The simple explanation is that a Coat of Arms was a form of special recognition, by a monarch, for a heroic or significant event in support of the crown. More detail can be found here.
I don't see my question here.
Feel free to contact us with any questions you have. Answers are free. We will post the question and answer here.